Our Guarantee
Warranty
We stand behind the quality of every product we supply. Here's what our warranty covers.
What's Covered
- Manufacturing defects present at the time of delivery
- Significant colour variation from samples approved prior to order
- Structural integrity failures under normal use conditions
- Breakage during transit if reported within 48 hours of delivery
- Incorrect sizing if outside agreed tolerances (±2mm)
Exclusions
- Natural variations in colour, veining, and patterning — these are characteristics of natural stone
- Damage caused by improper installation, cutting, or handling on site
- Staining or etching resulting from improper maintenance or failure to seal
- Chips or cracks caused by impact, misuse, or overloading
- Damage caused by exposure to chemicals not recommended for natural stone
Warranty Period
12 months
Indoor Granite & Marble
12 months
Quartz & Porcelain
6 months
Outdoor Sandstone & Paving
How to Make a Claim
- 1Contact us within the warranty period at sales@yourgranite.co.uk or call +44 1322 660550.
- 2Provide your order number, date of purchase, and a description of the defect.
- 3Submit clear photographs showing the issue.
- 4Our team will assess the claim and respond within 5 business days.
- 5Approved claims will be resolved by replacement, repair, or refund at our discretion.